Refund Policy

Returns and Exchanges Within 30 Days

touchlandmaplle applies the following customer standard: a no-reason return may be requested within 30 days after the customer receives the order; as a related safeguard, an exchange may be requested during that same 30-day period.

Default Return Destination

Under this policy at touchlandmaplle, the standard authorized-return location is 701 Cliffmere Dr, Arlington, Texas, 76002, United States; for completeness, a different destination is used only when the store provides specific written return instructions.

Order Cancellation Point

The customer-facing practice followed by touchlandmaplle is that cancellation requests are accepted while the order remains unshipped; additionally, after shipment, the order is handled under this Refund Policy.

Non-Returnable Categories

For customers shopping with touchlandmaplle, the governing rule is clear: custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; additionally, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Starting an Authorized Return

The customer-facing practice followed by touchlandmaplle is that a parcel should not be mailed before the store provides written authorization; for completeness, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; additionally, customers should first contact support@touchlandmaplle.shop or 512-993-0043.

Merchant-Paid Return Costs

Customers dealing with touchlandmaplle should understand that the merchant bears return shipping for an approved no-reason return or exchange; at the same time, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

When Approved Funds Are Returned

For transparency, touchlandmaplle records that approval follows receipt and a reasonable inspection of the returned item; additionally, the store sends approved funds to the original payment method no later than 5-10 business days after approval; where relevant, posting by the customer's financial institution can take additional time.

Restocking Fee: None

For transparency, touchlandmaplle records that customers are not charged a restocking or return-processing fee for an approved request.

Merchant Details for This Policy

The customer-facing practice followed by touchlandmaplle is that the merchant location and standard authorized-return address is 701 Cliffmere Dr, Arlington, Texas, 76002, United States; telephone support is available through 512-993-0043; for completeness, touchlandmaplle is the merchant responsible for this storefront; additionally, customer correspondence may be sent to support@touchlandmaplle.shop.